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Accessibility Statement for Milton Keynes City Council website

Prepared March 2024


This accessibility statement applies to managed by Milton Keynes City Council.


Using our website


We want as many people as possible to be able to use our website. For example, that means you should be able to:


  • change colours, contrast levels, and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.


What to do if you cannot access parts of this site


If you need information from this website in a different format like accessible PDF, large print, easy read, audio recording, or braille, or if you find another accessibility problem, please get in touch.

Feedback and contact information


Our contact details are or call Customer Services on 01908 691691.

Technical information about this website's accessibility

Milton Keynes City Council is committed to making its website accessible, in accordance with the Public Sector Bodies Accessibility Regulations 2018. (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

What we're doing to improve accessibility

We have put guidance and procedures in place to ensure that all new documents that we produce are accessible in addition to accessibility training.


Any new PDFs or Word documents we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. We are not required to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.


How we tested this platform


This website was tested on 07/03/24. The test was carried out by Silktide’s automated software.


Compliance status, is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content


This list shows non-compliant content as of 14 March 2024. Some of these issues have already been resolved.


  • Some heading and title elements are not consistent.

  •  At 400% zoom, (WCAG 1.4.10) the user has to scroll both horizontally and vertically to view the full-page content.

  • At 400% zoom, the cookie descriptions and associated toggles in the ‘Advanced Cookie Settings’ pop out are no longer available.

  • The focus visible is missing for 2 tabs (WCAG 2.4.7) when navigating to the video on how to apply for a job.

  • Certain ARIA roles (WCAG 1.3.1) are not fully functional.

  • There is no visible focus on the sections, become a carer at MKCC and how to apply for a job.

  • There is not sufficient colour contrast (WCAG 1.4.3) on become a carer at MKCC, apprenticeships and fostering.


We plan to fix most of the issues above in 2024.


Live video


We do not plan to add captions to live video streams because live video is exempt from the regulations.


Enforcement procedure


The accessibility regulations that govern public authority website accessibility are the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.


The Equality and Human Rights Commission is responsible for enforcing these regulations. If you’re not happy with how we respond to a complaint about accessibility, you can contact the Equality Advisory and Support Service.


Preparation of this accessibility statement


This statement was prepared on 14 March 2024.

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